American customer satisfaction index for smartphone models in the U.S. 2021

In 2021, Samsung Galaxy Note10+ received the highest American customer satisfaction index score of 85 out of 100 for smartphone models in the United States.

American customer satisfaction index scores for smartphone models in the United States in 2021*

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* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 46 industries (including e-commerce and e-business), more than 400 companies, and various federal or local government services.

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Federica Laricchia

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